PRIVACY POLICY
Last Updated: October 2, 2026
By using this website as a user (hereafter “You”), You agree to the following Privacy Policy. Please read this policy carefully before using this website. Your use of this website does not, by itself, constitute consent to marketing communications or authorization to use or disclose protected health information where separate consent or authorization is required by law.
This Privacy Policy applies to Nashville Skin and Wellness (collectively, “Nashville Skin & Wellness,” “Company,” “we,” “us,” or “our”). The entities included in this name are identified at the end of this Policy.
We respect your privacy and are committed to protecting it through compliance with this Privacy Policy. This Policy explains the types of information we may collect from you or that you may provide when accessing or using our website, services, communications, and locations, and describes how we collect, use, maintain, protect, and disclose such information.
1. MEDICAL INFORMATION AND THIS POLICY
This Policy primarily describes website, customer-service, and business-related information practices. Medical services are provided by Nashville Integrative Health, P.C. The collection, use, and disclosure of protected health information are governed by applicable health privacy laws and the medical practice’s Notice of Privacy Practices, where applicable.
This Policy does not replace that Notice or any required patient consent or authorization. If this Policy and the Notice address the same protected health information, the Notice and applicable law govern. You may contact us to request the medical practice’s Notice of Privacy Practices.
Please avoid submitting medical records, detailed health histories, or other sensitive health information through general website contact forms, social media messages, or ordinary email. Contact our office for instructions on communicating sensitive information through an appropriate channel. This website is not intended for medical emergencies. For an emergency, call 911.
2. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Contact information, such as your name, email address, telephone number, and mailing or billing address.
• Appointment and transaction information, such as booking requests, products or services purchased, payment status, and correspondence about appointments or purchases. Information that qualifies as protected health information is handled as described in Section 1.
• Information you voluntarily provide through inquiries, feedback, surveys, promotions, newsletter sign-ups, or other communications.
• Payment-related information needed to process purchases and refunds. Payment processing services may collect payment details directly and handle them under their own privacy notices and applicable obligations.
• Technical and usage information, such as IP address, browser and device characteristics, referring pages, pages visited, and the dates and times of website activity.
• Information you share with us through social media, including messages, comments, and publicly available profile information relevant to your interaction with us.
You may choose not to provide information, but we may be unable to fulfill certain requests without it.
3. HOW WE USE INFORMATION
Subject to applicable law, we may use information to:
• Respond to inquiries and provide customer support.
• Coordinate appointments, purchases, payments, and refunds.
• Send appointment-related, account-related, and other service communications.
• Send newsletters, promotions, and other marketing communications, subject to your preferences and any consent requirements.
• Operate, maintain, troubleshoot, secure, and improve our website and business services.
• Understand website activity and evaluate marketing performance, where permitted.
• Administer surveys or promotions in which you choose to participate.
• Maintain records, comply with legal obligations, prevent fraud, and address disputes or legal claims.
These purposes do not authorize uses of protected health information that are prohibited by applicable law.
4. HOW WE SHARE INFORMATION
We may disclose information, subject to applicable law:
• To service providers that assist with website hosting, appointment scheduling, practice management, payment processing, communications, technical support, and other business functions.
• Between Nashville Integrative Health, P.C. and its administrative service providers when needed for authorized services and permitted by law. Access to protected health information is subject to applicable health privacy requirements and required agreements.
• To analytics or advertising providers in connection with permitted website and marketing activities. Such activities remain subject to applicable consent requirements and restrictions on health information.
• To professional advisers, insurers, authorities, or other parties when legally required or permitted, including to comply with legal process, prevent fraud, or address legal claims.
• In connection with a merger, sale, reorganization, or other business transfer, subject to applicable confidentiality obligations and legal restrictions.
• At your direction or with your consent or authorization, as applicable.
Descriptions of sharing in this Policy are not a substitute for any legally required consent, authorization, or agreement.
5. COOKIES, ANALYTICS, AND ONLINE ADVERTISING
Our website and providers may use cookies, pixels, server logs, and similar technologies to support website functions, understand usage, and measure or support marketing activities where permitted by law. These technologies may collect identifiers and information about your browser, device, and website activity.
You can manage or delete cookies through your browser settings. Blocking cookies may affect certain website features. Where we provide website privacy controls or choices required by law, you may use those controls to manage applicable technologies.
Visiting the website or accepting ordinary cookies does not constitute a HIPAA authorization to disclose protected health information. Any collection or disclosure of protected health information through tracking technologies must comply with applicable health privacy requirements.
6. EMAIL AND TEXT COMMUNICATIONS
You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. For text messages, follow the opt-out instructions in the message or contact our office for assistance. We obtain consent where required for marketing communications.
Opting out of marketing does not necessarily stop communications needed to fulfill your requests, manage appointments or transactions, or satisfy legal obligations. You may contact us to discuss your communication preferences.
7. INFORMATION RETENTION
We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, complying with legal requirements, and resolving disputes. Retention periods vary by the type of information and applicable requirements.
A deletion request does not require us to delete medical records or other information that we must or may lawfully retain. We may also retain information needed to honor opt-out requests.
8. SECURITY AND INCIDENT NOTIFICATION
We use reasonable safeguards designed to protect information. No website, transmission method, or storage system can guarantee complete security.
If a security incident requires notification, we will provide notices in accordance with applicable law, including the required timing, recipients, and method of notification.
9. YOUR PRIVACY CHOICES AND REQUESTS
You may contact us to request access to, correction of, or deletion of your personal information, or to ask about our information practices. Depending on applicable law, you may also have rights to obtain a copy of information, opt out of certain processing, restrict certain uses, or appeal a decision about your request.
We will handle requests in accordance with applicable law. We may need to verify your identity or authority before acting. Some requests may be subject to legal exceptions, including obligations to retain records. We will not charge fees except where permitted by law.
Rights relating to protected health information are addressed in the medical practice’s Notice of Privacy Practices and applicable law. Contact us for the appropriate process for medical-record requests.
10. CHILDREN’S PRIVACY
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child under 13 has provided personal information through our website, contact us so we can review and address the matter.
Information provided by a parent or guardian in connection with a minor’s care is handled under applicable law and, where applicable, the medical practice’s Notice of Privacy Practices.
11. THIRD-PARTY WEBSITES AND SOCIAL MEDIA
Our website may link to third-party websites, booking platforms, payment services, or social media pages. Those providers may have their own privacy policies. Review their notices to understand their information practices.
Information you post publicly, including reviews and social media comments, may be visible to others. Avoid posting sensitive personal or medical information publicly.
12. VISITORS OUTSIDE THE UNITED STATES
Our practice is based in Tennessee, United States. Information submitted to us may be processed in the United States or in locations where our service providers operate, subject to applicable legal requirements. Visiting our website does not waive any privacy rights you may have under applicable law.
13. CHANGES TO THIS POLICY
We may update this Policy to reflect changes in our practices or applicable law. We will post the revised Policy with an updated date and provide additional notice or obtain consent when required by law.
14. CONTACT US
For privacy questions or requests, contact:
Nashville Skin & Wellness
9160 Carothers Parkway, #101
Franklin, TN 37067
Email: info@nashvilleskinstudio.com
ENTITY IDENTIFICATION
For purposes of this Privacy Policy, “Nashville Skin & Wellness” refers collectively to Nashville Integrative Health, P.C. and its affiliated administrative service providers, including Nashville Skin Studio LLC, doing business as Nashville Skin and Wellness Studio. Nashville Integrative Health, P.C. provides medical services under the trade name Nashville Skin and Wellness.